Cancellation Policy

Cancellation before shipment:

 

In the rare event of you wanting to cancel an order Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Cancellation of orders after dispatch of product is not possible,

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@purvey.in or call us on +91 172-4024607.

Payment Refund

Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.within 24-48 business hours after the cancellation request